Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, new and unused, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@704clubworks.com. If your return is accepted, we’ll provide instructions on how and where to send your package. If the return is due to an error by 704 Clubworks, such as the wrong item being shipped or a defective item being received, we will provide a prepaid return shipping label.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@704clubworks.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom orders or used items. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges are not available for international orders. If you need a different item, please place a new order.
Condition
Returned products must be unused, uninstalled, and in resellable condition. Once the returned item is received and inspected, we will issue a refund for the eligible product purchase price only. Original shipping charges, taxes, or return shipping costs will not be refunded unless the return is due to an error by 704 Clubworks.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@704clubworks.com.
International Orders
We currently accept international orders to select markets, including Canada.
International orders follow the same 14-day return window, which means you have 14 days after receiving your item to request a return.
International orders may be subject to duties, import taxes, customs fees, brokerage fees, or other cross-border charges. When available, these charges are calculated and collected at checkout so the order can ship Delivered Duty Paid.
For international orders that have already been fulfilled, original shipping charges, duties, import taxes, customs fees, brokerage fees, and any currency conversion fees are non-refundable. We will not provide refunds for duties, customs fees, or VAT after an order has been fulfilled.
Customers are responsible for all return shipping costs on international returns unless the return is due to an error by 704 Clubworks, such as the wrong item being shipped or a defective item being received.
Returned international products must be unused, uninstalled, and in resellable condition. Once the returned item is received and inspected, we will issue a refund for the eligible product purchase price only. Any original international shipping charges, duties, taxes, customs charges, or return shipping costs will not be refunded.
If an international package is refused, undeliverable, abandoned, rejected by customs, or returned due to an incorrect or incomplete address, any shipping charges, duties, taxes, customs fees, return fees, or carrier charges incurred may be deducted from the refund.
Any new international order may be subject to its own shipping charges, duties, taxes, and import fees.
International delivery times may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside of our control.