Shipping policy
Shipping Policy
Order Processing & Shipping Schedule
Orders are processed and shipped Monday through Saturday, excluding federal holidays.
Orders placed Monday through Thursday before 6:00 AM Eastern Time will be processed and shipped the same business day, excluding holidays.
Orders placed Monday through Thursday after 6:00 AM Eastern Time will be processed and shipped the next business day, excluding holidays.
Friday orders placed before 11:59 PM Eastern Time will be processed and shipped on Saturday, excluding holidays.
Orders placed on Saturday or Sunday will ship the next available business day, typically Monday, excluding federal holidays.
Order Placed – All Times in Eastern Time
| Order Placed | Ship Date |
|---|---|
| Monday before 6:00 AM | Monday |
| Monday after 6:00 AM | Tuesday |
| Tuesday before 6:00 AM | Tuesday |
| Tuesday after 6:00 AM | Wednesday |
| Wednesday before 6:00 AM | Wednesday |
| Wednesday after 6:00 AM | Thursday |
| Thursday before 6:00 AM | Thursday |
| Thursday after 6:00 AM | Friday |
| Friday before 11:59 PM | Saturday |
| Saturday – Anytime | Monday |
| Sunday – Anytime | Monday |
Federal Holidays
- Shipping will be delayed on federal holidays when carrier facilities are closed.
- Orders will be shipped the next available business day that is not a federal holiday.
Shipping Rates & Carriers
- Shipping options, rates, and carriers will be displayed at checkout.
- A tracking number will be provided once your order has shipped.
- For international orders available shipping options, rates, duties, taxes, and import charges, when applicable, will be displayed at checkout.
Lost or Delayed Packages
- If your package is marked as delivered but not received, please check with neighbors and your local carrier office first.
- If you cannot locate your package, contact us within 3 days of the delivery date. We will assist in filing a claim with the carrier but cannot guarantee a replacement.
- We are not responsible for delays caused by the carrier or incorrect shipping addresses provided by the customer.
Damaged Items
- If your order arrives damaged, please contact us within 48 hours of delivery.
- Photo proof of the damaged item and packaging is required.
- Depending on the situation, we may offer a replacement, partial refund, or assist in a carrier claim.
International Shipping
We currently offer international shipping to select markets, including Canada.
International orders may be subject to duties, import taxes, customs fees, brokerage fees, currency conversion fees, or other cross-border charges. When available, these charges are calculated and collected at checkout so the order can ship Delivered Duty Paid.
International delivery times may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address. If an international package is refused, undeliverable, abandoned, rejected by customs, or returned due to an incorrect or incomplete address, any shipping charges, duties, taxes, customs fees, return fees, or carrier charges incurred may be deducted from any eligible refund.
704 Clubworks is not responsible for delays caused by customs processing, carrier delays, incorrect shipping information, or circumstances outside of our control.